PURCHASE & SHIPPING TERMS

We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing (Items) via the Dying to Understand website (our Website).

Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between Dying to Understand Limited A.C.N.627 476 135 (we, us, our, or Dying to Understand) and you.

PURCHASES

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Dying to Understand is not obliged to re-send the order to the correct address at our own expense. Please email us immediately if you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions.

PURCHASE PRICE

All prices quoted on the Website, or pursuant to any enquiry that you may make with us, are in Australian Dollars (AUD) and exclude GST.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include insurance or any secondary attempts to deliver Items to you.

PAYMENT

Dying to understand accepts payment via Stripe and any other payment method, as agreed to by Dying to understand, from time to time.

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that Dying to understand does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.

 

SECURITY

 

We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

 

We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times.

 

PROCESSING OF ORDERS

 

Orders made via our Website will typically be processed within 2 (two) business days of the order being placed.

 

SHIPPING

Order pick-up

You are not permitted to pick up any ordered Items from us, unless otherwise agreed, in writing.

Within Australia

Shipping within Australia will be via Australia Post.

International

Shipping outside of Australia will be via Australia Post.

Third party shipment

Items purchased via our Website may be shipped via a third party. In these cases, the third party shipping policies will apply.

DELIVERY TIMEFRAMES

We cannot guarantee delivery times. However, you should receive your delivery within the following timeframes:

Within Australia – Between five (5) and seven (7) business days.

Outside of Australia – Between five (5) and seven (7) business days.

However, there may be times where shipping will take a little longer (for example, during peak times such as Christmas). If you have not received your Items within our suggested timeframes, please email us your full name and order number and we will investigate on your behalf.

Delivery of your order may also be delayed if you provide us with an incorrect delivery address.

Digital products

Digital products purchased via our Website will be made available to you, once successful payment has been made.

CANCELLATION OF ORDERS

Dying to Understand may cancel your order, if for any reason, we are unable to provide you with the Items subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

You are not permitted to cancel an order, unless expressly agreed to, in writing, by Dying to understand.

ITEMS MISSING FROM AN ORDER

Should any Item be missing from an order, please email us with the order number and the item code or product name of the Item you ordered, and we will make the appropriate investigations. However, Dying to understand will not be held responsible for lost or damaged items.

REFUNDS AND RETURNS

Any requests for a refund will be handled in accordance with our Refunds & Returns Policy.

CONSENT

By agreeing to these Purchase & Shipping Terms, you also consent to receive further electronic communications from us in relation to the Dying to understand business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may email us to unsubscribe at any time.

GOVERNING LAW

The laws of Queensland, Australia, govern these Purchase & Shipping Terms.

ENQUIRIES

Please email us if you have any questions about our Purchase & Shipping Terms.

Purchase & Shipping Terms last updated 22 October 2018.

 

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